Privacy Policy
JR Hammer Pty Ltd
Last Updated: 18/02/2026
Who we are
JWR Group Pty Ltd ACN 626 425 009 provides cable recycling and waste management services. This Privacy Policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
What Information We Collect
From Customers & Referral Partners:
- Name, business name, ABN/ACN
- Contact details (email, phone, address)
- Bank account details for payments
- Collection records and transaction history
- Site access and safety information
From Website Visitors:
- IP address, browser type, pages visited
- Location data (city/region level)
- Cookies for website functionality and analytics
From Job Applicants:
- Resume, employment history, qualifications
- Contact information and references
- We may collect limited sensitive information (e.g., membership, background check results) only with your consent or where permitted by law.
How We Collect Information
- Directly from you (forms, emails, phone calls, service requests)
- From referral partners who introduce you to us. Where referral partners provide us with your information, we require them to confirm that you have consented to the disclosure.
- Automatically through our website (cookies, analytics)
- From third parties (credit checks, public business directories)
How We Use Your Information
Service Delivery:
- Providing recycling and collection services
- Scheduling collections and processing payments
- Managing equipment and environmental reporting
Business Operations:
- Managing referral partner relationships and commissions
- Improving our services
- Credit checks and account management
Marketing:
- Sending newsletters and service updates
- Promoting our referral program and events
- Customer surveys (you can opt out anytime)
- We may use your contact details for direct marketing communications where permitted by the Privacy Act. You may opt out at any time.
Legal Compliance:
- Meeting environmental reporting requirements (Victorian EPA)
- Complying with tax and regulatory obligations
- Protecting our legal rights
We will only use your information for the purposes stated above or for related purposes that you would reasonably expect.
Who We Share Your Information With
We may share your information with:
- Service providers: Payment processors, logistics, accounting, legal advisors
- Referral partners: Limited info for commission tracking
- Government agencies: Victorian EPA, ATO, WorkSafe (as required by law)
- Other parties: Credit agencies, debt collectors (if necessary), business purchasers (in event of sale)
Overseas disclosure: Some service providers (such as cloud hosting, CRM systems or analytics providers) may store information overseas, including in countries such as the United States, Singapore or member states of the EU. Where this occurs, we take reasonable steps to ensure the recipient complies with Australian Privacy Principles or equivalent safeguards.
Your Rights
Access: You may request access to the personal information we hold about you at any time. We will respond within a reasonable period (usually 30 days).Correction: If any information we hold is inaccurate, out of date or incomplete, you may request a correction. We will take reasonable steps to update our records promptly.
Deletion: You may request deletion of your information where legally permitted. Certain records must be retained to comply with tax, legal or regulatory obligations.
Marketing opt-out: Unsubscribe from emails anytime (click “unsubscribe” or contact us)
Anonymity: Where lawful and practicable, you may interact with us anonymously or under a pseudonym (for example, general enquiries).
Complaints: If you have a privacy complaint, please contact our Privacy Officer.
We will acknowledge your complaint within 7 days and aim to provide a written response within 30 days.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Data Security
We protect your information using:
- Password-protected and encrypted systems
- Secure servers and access controls
- Physical security at our facilities (external Guardian Protective Services)
- Regular security audits
We retain information only for as long as reasonably necessary to fulfil the purposes outlined in this policy or as required by law (e.g., 7-year financial record retention). Once no longer required, information is securely destroyed or de-identified.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Website & Cookies
Our website uses cookies to improve functionality and analyse traffic (via Google Analytics). You can disable cookies in your browser settings, but this may affect website performance.
Our website may link to third-party sites. Information generated by cookies may be transferred to and stored by analytics providers overseas. We’re not responsible for their privacy practices.
Referral Partner Program
If you’re a referral partner, we collect:
- Your business and contact details
- Referral submissions and commission information
- Performance metrics
Referral partners must only provide personal information of third parties where they have obtained the individual’s consent to do so. Where we receive information about a prospective client from a referral partner, we will take reasonable steps to notify the individual of the collection.
We use this to manage the program, calculate commissions, and communicate updates. We don’t share your commission rates or earnings with others.
Changes to This Policy
We may update this policy from time to time. We’ll notify you of significant changes via email or our website. The updated version will take effect when published on our website unless otherwise stated.
Contact Us
Privacy Officer
JWR Group Pty Ltd
Email: admin@jrhammer.com.au
Phone: 1300 574 267
Address: 2/72 Northgate Dr, Thomastown VIC 3074
For service inquiries: connect@jrhammer.com.au
